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BDH-Klinik Waldkirch gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Explanations

QMB


Contact persons

Stefan Richter

QMB

Phone: 07681 -208-1221
Mail: ed.hcazle-kinilk-hdb@rethcir.nafets

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

fortlaufend
Referral surveys were conducted: Yes