Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Monique Peters
Mitarbeiterin im Qualitätsmanagement
41206 Mönchengladbach
Phone:
02166
-618-2109
Fax: 02166-618-2029
Mail:
ed.rvl@nepparK.annA
Advocates
Günter Rütgers
Ombudsperson
41206 Mönchengladbach
Phone:
02166
-618-2315
Fax: 02166-618-2099
Mail:
ed.rvl@sregteur.retneug
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes alle 3 Jahr bzw. Anlassbezogen und kontinuierliche Patient*innnenzufriedenheitsbefragung |
| Referral surveys were conducted: Yes |