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Paracelsus-Klinik am Silbersee

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Margret Wiegmann

Qualitätsmanagement

Oertzeweg 24
30851 Langenhagen

Phone: 0511 -7794-818
Mail: ed.dkp@nnamgeiw.tergram

Advocates

Wolfgang Bode

Patientenfürsprecher

Oertzeweg 24
30851 Langenhagen

Phone: 0511 -7794-771
Mail: ed.dkp.negahnegnal@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No