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m&i-Fachklinik Bad Liebenstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Martina Seckler

Leitung QM

Kurpromenade 2
36448 Bad Liebenstein

Phone: 036961 -6-8003
Mail: ed.nietsnebeil-dab-kinilkhcaf@relkces.anitram

Advocates

Diana Engel

Patientenfürsprecherin

Kurpromenade 2
36448 Bad Liebenstein

Phone: 036961 -6-8030
Mail: ed.nietsnebeil-dab-kinilkhcaf@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No