Vitos Klinik für Psychiatrie und Psychotherapie Standort Haina

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitätsmanagementbeauftragter

Jens Wernhardt

Phone: 06456-91-657
Fax: 06456-91-705
Mail: ed.aniah-sotiv@tdrahnreW.sneJ

Advocates

Patientenführsprecher

Hans-Ludwig Wagner

Phone: 06456-91-320
Mail: ed.aniah-sotiv@ppk-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes