Johanniter Tagesklinik Schwarzenbek

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Beschwerdemanagement

C. Wagner

Phone: 04152-171-406
Fax: 04152-171-421
Mail: ed.retinnahoj.agoj@rengaw.anniroc

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: Yes