Johanniter Tagesklinik Schwarzenbek

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Beschwerdemanagement

C. Wagner

Phone: 04152-171-406
Fax: 04152-171-421
Mail: ed.retinnahoj.agoj@rengaw.anniroC

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: Yes