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Psychiatrisches Krankenhaus Rickling (TK Kaltenkirchen)

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michael Kosmahl

Sozialpädagoge

Flottkamp 15
24568 Kaltenkirchen

Phone: 04328 -18-180
Fax: 04328-18-369
Mail: ed.nierevsednal@leahcim.lhamsok

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No