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MEDICAL PARK Bad Camberg - Fachklinik für Neurologie -

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Isa Weimar

Qualitätsmanagementbeauftragte

Phone: 06434 -919-631
Fax: 06434-919-650
Mail: ed.kraplacidem@ramiew.i

Eileen Groos

Qualitätsmanagementbeauftragte

Phone: 06434 -919-632
Fax: 06434-919-650
Mail: ed.kraplacidem@soorg.e

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes