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Helios Kliniken Kassel - Welheiden

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Maren Limbach

Qualitätsmanagementbeauftragte

Phone: 0561 -3086-72111
Fax: 0561-3086-2104
Mail: ed.hn-krd@hcabmil

Tobias Hindermann

Geschäftsführer

Phone: 0561 -3086-2010
Fax: 0561-3086-2004
Mail: ed.tiehdnuseg-soileh@nnamrednih.saibot

Advocates

Michael Burlon

Patientenfürsprecher

Phone: 0561 -3086-2560
Mail: ed.hn-krd@tkatnok

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes