Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kathrin Czernin
Zentrale Stelle Beschwerdemanagement
von-Scala-Straße 1
85560 Ebersberg
Phone:
08071
-71-550
Mail:
ed.obk@ninrezc.nirhtak
Kathrin Czernin
Zentrale Stelle Beschwerdemanagement
von-Scala-Straße 1
85560 Ebersberg
Phone:
08071
-71-550
Mail:
ed.obk@ninrezc.nirhtak
Advocates
Marianne Deißenböck
Patientenfürsprecherin
von-Scala-Straße 1
85560 Ebersberg
Phone:
08071
-71-313
Mail:
ed.obk@kceobnessied.ennairam
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |