Kliniken Landkreis Diepholz gGmbH, Klinik Sulingen

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Melanie Kolkhorst

Qualitätsmanagement-Beauftragte

Schmelingstraße 47
27232 Sulingen

Sigrid und Horst Glockzin

Patientenfürsprecher

Schmelingstraße 47
27232 Sulingen

Anonymous input options exist: Yes

Meinungskarten im Eingangsbereich

Patient surveys were conducted: Yes

Ihre Meinung ist uns wichtig! Kartenbefragung im Eingangsbereich

Referral surveys were conducted: No