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DRK Tagesklinik Worms

Complaint management

Structured complaint management was introduced: No
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Katja Schweppenhäuser

Kaufmännische Direktorin

Phone: 06241 -94657-11
Fax: 06241-94657-20
Mail: ed.smrow-kt-krd@gnutlawrev

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No