Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Julia Wiedau
Qualitätsmanagementbeauftragte (seit 01.06.2020)
Phone:
0331
-763-4325
Fax: 0331-763-4322
Mail:
ed.kinilk-nilrebo@ofni
Katharina Bärenklau
Öffentlichkeitsarbeit
Phone:
0331
-763-4325
Fax: 0331-763-4322
Mail:
ed.kinilk-nilrebo@ofni
Jennifer Menzel
Öffentlichkeitsarbeit
Phone:
0331
-763-4325
Fax: 0331-763-4322
Mail:
ed.kinilk-nilrebo@ofni
Explanations
Sprechzeiten: dienstags 10.00 Uhr bis 11.30 Uhr
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuierliche Befragung |
| Referral surveys were conducted: Yes |