Kliniken Schmieder Stuttgart-Gerlingen

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Miriam Thiel

Geschäftsleitung

Anonymous input options exist: Yes

Patient surveys were conducted: Yes
Website for the patient survey

kontinuierliche Zufriedenheitsmessungen

Referral surveys were conducted: No

intensive Kontakte werden mit den Einweisern gepflegt