Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Rückmeldung über den Eingang der Beschwerde spätestens am nächsten Werktag |
Contact persons
Michelle Herbert
Sekretariat Pflegedienstleitung
Phone:
06661
-81-2273
Fax: 06661-81-2445
Mail:
ed.nekinilkkm@uls-ldp
Pamela Howard
Sekretariat KPP
Phone:
06661
-81-3600
Fax: 06661-81-3604
Mail:
ed.nekinilkkm@ppk.tairaterkes
Advocates
|
Anonymous input options exist: Yes Anonyme Beschwerden können über das Sekretariat der Pflegedienstleitung per Telefon oder per Email eingereicht werden |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |