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St. Anna-Virngrund-Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Berthold Vaas

Kaufmännischer Standortleiter

Phone: 07961 -881-1001
Fax: 07961-881-3003
Mail: ed.blatso-nekinilk@saav.dlohtreb

Bernd Ziegler

Kaufmännischer Standortleiter

Phone: 07961 -881-1001
Fax: 07961-881-3003
Mail: ed.blatso-nekinilk@relgeiz.dnreb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes