AMEOS Klinikum Anklam
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kooperations-, Beschwerde- und internes Belegungsmanagement
Nadja Reichau
Phone: 039771-41-685
Fax: 039771-41-659
Mail: ed.soema@uahcier.ajdan
Leitung Stabsstellen
Yvonne Hartmann
Phone: 039771-41-776
Fax: 039771-41-659
Mail: ed.soema@nnamtrah.ennovy
Kooperations-, Beschwerde- und internes Belegungsmanagement
Nadja Neudeck
Phone: 039771-410-685
Fax: 039771-410-659
Mail: ed.soema@kceduen.ajdan
Advocates
Lob- und Beschwerdemanagement
Nadja Neudeck
Phone: 039771-410-685
Fax: 039771-410-659
Mail: ed.soema@kceduen.ajdan
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Fragebögen werden bei jedem stationären Aufenthalt ausgegeben. |
| Referral surveys were conducted: Yes |