Evangelisches Krankenhaus Wesel

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Ina Tschätsch

Sekretariat Leitung Pflegemanagement

Phone: 0281 -106-2930
Fax: 0281-106-2999
Mail: ed.lesewkve@ofni

Joachim Arntz

Patientenführsprecher

Phone: 0281 -106-2919
Fax: 0281-106-2999
Mail: ed.lesewkve@ofni

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes