Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Amrai Hoischen
Beschwedemanagement
Phone:
02159
-679-5037
Fax: 02159-6790-4520
Mail:
ed.ktmts@nehcsioh.iarma
John Scheenaard
Qualitäts- und Risikomanagement, Beschwerdemanagement
Phone:
02159
-6790-5139
Fax: 02159-6790-4520
Mail:
ed.nekinilk-dkkv@draaneehcs.sennahoj
Amrai Hoischen
Beschwedemanagement
Phone:
02159
-679-5037
Fax: 02159-6790-4520
Mail:
ed.ktmts@nehcsioh.iarma
John Scheenaard
Qualitäts- und Risikomanagement, Beschwerdemanagement
Phone:
02159
-6790-5139
Fax: 02159-6790-4520
Mail:
ed.nekinilk-dkkv@draaneehcs.sennahoj
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |