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MEDIAN Klinik NRZ Magdeburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Barbara Nowottny

Qualitätsmanagementkoordinatorin

Phone: 0391 -6101212-03916101212
Fax: 0391-6101222-03916101222
Mail: ed.nekinilk-naidem@ynttowon.arabrab

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No