Complaint management
| Structured complaint management was introduced: Yes |
|
Bestandteil des CRM Customer-Relationship-Management-Konzeptes |
| Written concept exists: Yes |
|
Alle Prozesse und Verantwortlichkeiten sind explizit im Qualitätsmanagement-Handbuch geregelt. |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Explanations
Vom Wetteraukreis eingesetzt als Patientenfürsprecher
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Abschlussfragebogen (standardisiert) |
| Referral surveys were conducted: No |