Complaint management
| Structured complaint management was introduced: Yes |
|
Kontakt telefonisch oder via E-Mail an meinung@kamillus-klinik.de. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heike Wildangel
Lob- und Beschwerdemanagement
Phone:
02683
-59-692
Fax: 02683-59-973
Mail:
ed.kinilk-sullimak@legnadliw.ekieh
Explanations
Der Kontakt zu Herrn Gregor Weiler kann jederzeit über den Empfang der Klinik erreicht werden.
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Fortlaufende Patientenbefragung mit Evaluation. |
|
Referral surveys were conducted: No Temporäre Befragung bei Bedarf. |