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Sankt Elisabeth Krankenhaus Eutin

Complaint management

Structured complaint management was introduced: Yes

Die Einführung erfolgte zum 01.08.2012
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Maike Westphal

Patientenservice

Plöner Str. 42
23701 Eutin

Phone: 04521-802-102
Fax: 04521-802-499
Mail: ed.nitue-kes@lahptsew

Maike Westphal

Patientenmanagement, Service

Plöner Str. 42
23701 Eutin

Phone: 04521-802-102
Fax: 04521-802-499
Mail: ed.nitue-kes@lahptsew

Advocates

Patientenombudsmann/-frau Schleswig-Holstein e.V. Patientenombudsmann/-frau Schleswig-Holstein e.V.

Patientenombudsmann/-frau Schleswig-Holstein e.V.

Plöner Str. 42
23701 Eutin

Phone: 04551-803-224
Fax: 04551-803-421
Mail: ed.nnamsdubmonetneitap@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No