Klinik an der Weißenburg

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Qualitätsmanagementbeauftragte

Silke Pannier-Skopp

Weißen 1
07407 Uhlstädt-Kirchhasel

Phone: 036742-66-696
Fax: 036742-66-159
Mail: ed.grubnessiew-kinilk@ppoks-reinnap.eklis

Advocates

Patientenfürsprecher

Haiko Jakob

Weißen 1
07407 Uhlstädt-Kirchhasel

Phone: 036742-66-686
Mail: ed.grubnessiew-kinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes