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Klinik an der Weißenburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Silke Pannier-Skopp

Qualitätsmanagementbeauftragte

Weißen 1
07407 Uhlstädt-Kirchhasel

Phone: 036742 -66-696
Fax: 036742-66-159
Mail: ed.grubnessiew-kinilk@ppoks-reinnap.eklis

Advocates

Haiko Jakob

Patientenfürsprecher

Weißen 1
07407 Uhlstädt-Kirchhasel

Phone: 036742 -66-686
Mail: ed.grubnessiew-kinilk@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes