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Danuvius Klinik Pfaffenhofen

Complaint management

Structured complaint management was introduced: Yes

Die Danuvius Kliniken verfügen über ein strukturiertes Lob- und Beschwerdemanagement.
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Daniela Harner

Qualitätsmanagementbeauftragte

Phone: 0841 -9339-625
Mail: ed.kinilksuivunad@renrah.aleinad

Katharina Johler

Qualitätsmanagement

Phone: 0841 -9339-625
Mail: ed.kinilksuivunad@relhoj.anirahtak

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No