Henneberg-Kliniken-Betriebsgesellschaft mbH

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Standortverantwortlicher Qualitätsmanager

Frank Höhne

Schleusinger Str. 17
98646 Hildburghausen

Phone: 03685-773-207
Fax: 03685-773-209
Mail: ed.nekinilk-demoiger@enheoh.knarf

Advocates

Patientefürsprecher

Tamara Koch

Schleusinger Str. 17
98646 Hildburghausen

Phone: 03685-774-112
Mail: ed.nekinilk-demoiger@nnamztiz.anit

Patientenfürsprecher

Christine Carl

Schleusinger Str. 17
98646 Hildburghausen

Phone: 036878-60477-
Mail: ed.nekinilk-demoiger@nnamztiz.anit

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes