Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christine Ferstl
Mitarbeiterin Qualitätsmanagement
Phone:
07161
-601-8531
Fax: 07161-601-9313
Mail:
ed.dabshpotsirhc@mq
Advocates
Dieter Kress
Patientenfürsprecher für alle Patient*innen des Christophsbads
Phone:
07121
-68147-
Mail:
ed.sserkreteid@sserk.reteid
Gerth Döring
Patientenfürsprecher für alle psychisch kranken Patient*innen im Christophsbad und im Landkreis Göppingen
Phone:
0157
-30218808-
Mail:
ed.enilno-t@gnireod.htreg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |