Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Krengel Franziska
Assistentin der Krankenhausleitung
Kustrenaer Strasse 98
06406 Bernburg
Phone:
03471
-341001-
Mail:
ed.soema@legnerK.aksiznarF
Birgit Lorenz
Qualitätsmanagementbeauftragte
Kustrenaer Strasse 98
06406 Bernburg
Phone:
03471
-342003-
Mail:
ed.soema@zneroL.tigriB
Advocates
Sybille Treptow
Patientenführsprecherin
Kustrenaer Strasse 98
06406 Bernburg
Phone:
03471
-341165-
Mail:
ed.soema.grubnreb@ofni
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |