AMEOS Klinikum Bernburg

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Assistentin der Krankenhausleitung

Susanne Worch

Kustrenaer Strasse 98
06406 Bernburg

Phone: 03471-341001-
Mail: ed.soema.grubnreb@fg.rows

Advocates

Patientenführsprecher

nicht benannt ohne

Kustrenaer Strasse 98
06406 Bernburg

Phone: 03471-431164-
Mail: ed.soema.grubnreb@ofni

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes