Krankenhaus Landshut-Achdorf

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Carolin Nowak

Leitung Qualitäts- und Risikomanagement

Achdorfer Weg 3
84036 Landshut

Phone: 0871 -404-0
Fax: 0871-404-1652
Mail: ed.demukal@mq

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes