Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sonja Nuener, M.Sc.
Qualitätsmanagement
Am Isarkanal 36
81379 München
Phone:
089
-72400-1440
Mail:
ed.smki@reneun.ajnos
Magdalena Schwarz
Assistentin der Geschäftsführung
Am Isarkanal 36
81379 München
Phone:
089
-72400-1200
Mail:
ed.smki@gnurheufstfeahcseg
Advocates
Mechthild von der Mülbe
Patienenfürsprecherin
Am Isarkanal 36
81379 München
Phone:
089
-72400-1655
Mail:
ed.smki@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |