Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Ja, siehe VA Beschwerdemanagement Letzte Aktualisierung: 25.02.2025 |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Ja, siehe VA Beschwerdemanagement Letzte Aktualisierung: 25.02.2025 |
Explanations
Das Team Qualitäts- und Risikomanagement ist unter der Beschwerdehotline 0521/772 -7777 zu erreichen.
Contact persons
Kira Stracke
Leitung Stabstelle Qualitäts- und Risikomanagement
Phone:
0521
-772-77777
Mail:
ed.bkve@eniltoh
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |