Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Julia Grünebaum
Assistenz der kaufmännischen Leitung
Phone:
06322
-794-201
Fax: 06322-794-391
Mail:
ed.nekinilk-naidem@muabeneurg.ailuj
Andreas Münch
Geschäftsführer
Phone:
06322
-794-201
Fax: 06322-794-391
Mail:
ed.nekinilk-naidem@hcneum.saerdna
Advocates
Sigrun Koch
Patientenfürsprecherin/Seelsorgerin
Phone:
0157
-74463508-
Mail:
ed.nekinilk-naidem@ednewnennos-kinilk
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |