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AMEOS Klinikum St. Clemens Oberhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefanie Brauner

Qualitätsmanagement

Wilhelmstraße 34
46145 Oberhausen

Phone: 0208 -695-6884
Fax: 0208-695-5250
Mail: ed.soema@renuarb.einafets

Advocates

Helga Frahn

Patientenfürsprecherin

Wilhelmstraße 34
46145 Oberhausen

Phone: 0208 -695-269
Fax: 0208-695-2220
Mail: ed.soema.bo@ofnI

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes