Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Mark Lemberger
Verwaltungsdirektor
Semmelweissstr. 7
67071 Ludwigshafen
Phone:
0621
-6819-209
Fax: 0621-6819-218
Mail:
ue.nefahsgiwdul-etrihretug@regrebmel.m
Advocates
Lieselotte Wadlinger
Patientenfürsprecherin
Semmelweissstr. 7
67071 Ludwigshafen
Phone:
0621
-6819-0
Fax: 0621-6819-218
Mail:
ed.nefahsgiwdul-etrihretug@gnutlawrev
|
Anonymous input options exist: Yes Beschwerdebriefkasten vorhanden |
|
Patient surveys were conducted: Yes Unterjährig laufende Befragung |
|
Referral surveys were conducted: Yes Klinik für Geriatrie und Innere Medizin im Rahmen des Entlassmanagements und eines Qualitätszirkels |