German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Thomas Willruth

Leitung der Patientenverwaltung

Anonymous input options exist: Yes

Über den Flyer "Ihre Meinung ist uns wichtig" haben alle Patienten und deren Angehörige die Möglichkeit anonyme Beschwerden einzugeben

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

Klinik Oberammergau