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Schön Klinik München Schwabing

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Laura Becker

Leitung Rezeption und Beschwerdemanagement

Phone: 089 -36087-0
Fax: 089-36087-220
Mail: ed.kinilk-neohcs@rekceBL

Andrea Sporn-Sooss

Qualitäts- und Risikomanagement

Phone: 089 -36087-1648
Fax: 089-36087-220
Mail: ed.kinilk-neohcs@rssoosnropsa

Sonja Hofmann

Leitung Rezeption

Phone: 089 -36087-0
Mail: ed.kinilk-neohcs@nnamfohs

Anonymous input options exist: Yes

Beschwerdekärtchen
Patient surveys were conducted: Yes
Referral surveys were conducted: No