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Sankt Rochus Kliniken

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kai Hliza

Qualitätsmanagementbeauftragter

Phone: 07253 -825629-
Mail: ed.nekinilk-suhcor-tknas@azilh.k

Advocates

Anneliese Nohe

Patientenfürsprecher

Phone: 07253 -824218-
Mail: ed.nekinilk-suhcor-tknas@ehon.a

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No