Klinik Haus Vogt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons

Leitender Oberarzt

Daniel Enkelmann

Dennenbergstr. 5
79822 Titisse-Neustadt

Phone: 07651-20080-
Mail: ed.tgov-suah-kinilk@nnamlekne

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Vierwöchige Bilanzgespräche mit Erhebung der Patientenzufriedenheit

Referral surveys were conducted: Yes