Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Sieglinde Reis
Qualitäts- und Risikomanagerin, Beschwerdemanagement, Datenschutz
Am Hospital 6
34560 Fritzlar
Phone:
05622
-997-344
Fax: 05622-997-401
Mail:
ed.ralztirf-latipsoh@sier.ednilgeis
Advocates
Anne Lambert
Patientenfürsprecherin
Am Hospital 6
34560 Fritzlar
Phone:
05622
-997-344
Mail:
ed.xmg@trebmalenna
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuierlich |
|
Referral surveys were conducted: Yes ca. alle drei Jahre |