Klinikum Bad Hersfeld - Klinik am Hainberg
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Geschäftsführer
Rolf Weigel
Phone: 06621-88-1001
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg
Kaufmännischer Direktor
Sascha Sandow
Phone: 06621-88-1001
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg
Chefärztin
Kathrin Zittlau
Phone: 06621-173-260
Fax: 06621-173-100
Mail: ed.feh-mukinilk@kitamosohcysp
Advocates
Patientenfürsprecherin
Anneliese Fischer
Phone: 06621-88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg
Stellv. Patientenfürsprecherin
Gertrud Kampen
Phone: 06621-88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |