Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Renata Anacker
Mitarbeiterin QM
Robert-Koch-Allee 9
99437 Bad Berka
Phone:
036458
-5-3020
Mail:
ed.kinilklartnez@tnemeganamedrewhcseb
Advocates
Manfred Michaelis
Patientenfürsprecher
Robert-Koch-Allee 9
99437 Bad Berka
Phone:
036744
-20249-
Mail:
ed.kinilklartnez@rehcerpsreufnetneitap
| Anonymous input options exist: No |
|
Patient surveys were conducted: Yes In der Zentralklinik wird eine kontinuierliche Patientenbefragung durchgeführt und halbjährlich ausgewertet. |
|
Referral surveys were conducted: No
|