Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Verfahrensanweisung Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anita Schneider
Beschwerdemanagement
Eppenreuther Str. 9
95032 Hof
Phone:
09281
-98-3902
Mail:
ed.anas@redienhcs.atina
Advocates
Claudia Riegg
Patientenfürsprecherin
Eppenreuther Str. 9
95032 Hof
Phone:
09281
-98-2658
Mail:
ed.anas@rehcerpsreufnetneitap-hks
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |