Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Elke Ganter


Phone: 07621 -416-8804
Fax: 07621-416-8823
Mail: ed.eolnilk@ekle.retnag

Anonymous input options exist: Yes
Patient surveys were conducted: Yes


Referral surveys were conducted: No