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Krankenhaus St. Marienstift Magdeburg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Oberhack

Beauftragte für Qualitäts- und Risikomanagement

Harsdorfer Straße 30
39110 Magdeburg

Phone: 0391 -7262-042
Fax: 0391-7262-97040
Mail: ed.tfitsneiram-ts@kcahrebo.ajna

Advocates

Silvia Roßbach

Ehrenamtliche Patientenfürsprecherin

Harsdorfer Straße 30
39110 Magdeburg

Phone: 0391 -7262-880
Mail: ed.tfitsneiram-ts@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes