Vitos Kinder- und Jugendtagesklinik und -ambulanz für psychische Gesundheit Höchst/Odenwald

To the hospital’s home page

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
Contact persons

Stabsstelle Qualitätsmanagement und Organisationsentwicklung

Inge Pandion

Phone: 06158-183365-
Mail: ed.tdatsdeir-sotiv@noidnap.egni

Advocates

Patientenfürsprecher

Willi Weinberger

Phone: 06158-183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Patientenfürsprecherin

Waltraud Müller

Phone: 06158-183-779
Mail: ed.nessehdeus-sotiv@eir-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No