Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stefanie Gutzer
Leitung Stabsstelle Qualitätsmanagement, klinisches Risikomanagement und Lob- und Beschwerdemanagement
Phone:
07321
-33-2702
Fax: 07321-33-62702
Mail:
ed.miehnedieh-nekinilk@reztug.einafets
Rainer Falk
Leitung Stabsstelle Qualitätsmanagement, klinisches Risikomanagement und Lob- und Beschwerdemanagement
Phone:
07321
-33-2006
Mail:
ed.miehnedieh-nekinilk@klaf.reniar
Steffen Domberg
Qualitätsmanagement, Lob- und Beschwerdemanagement
Phone:
07321
-33-2012
Mail:
ed.miehnedieh-nekinilk@grebmod.neffets
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |