Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Judith Emich
Qualitätsbeauftragte
Phone:
03378
-828-2148
Fax: 03378-828-2236
Mail:
ed.suahnessinokaiD@hcime.htiduj
Luzie Röll
Sekretariat Kaufmännische Direktion
Phone:
03378
-828-2304
Fax: 03378-828-2236
Mail:
ed.suahnessinokaid@lleor.eizul
Advocates
Karin Danzmann
Patientenfürsprecherin
Phone:
2304
-828-2304
Fax: 03378-828-2236
Mail:
ed.suahnessinokaid@lleor.eizul
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes kontinuierliche Befragung und Auswertung/ über Clinotel |
|
Referral surveys were conducted: Yes Befragung mit Auswertung alle 3 Jahre |