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AMEOS Klinikum Osnabrück

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kristin Wilkes

Regionalverantwortliche Qualitätsmanagement

Knollstraße 31
49088 Osnabrück

Phone: 0541 -313-957
Mail: ed.soema@sekliw.nitsirk

Advocates

Jürgen Magnus

Patientenfürsprecher

Knollstraße 31
49088 Osnabrück

Phone: 0541 -313-958
Mail: ed.soema.kceurbanso@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No