Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Bärbel Feddeck
Gesundheitsinformationszentrum
Treibestr. 9
31132 Hildesheim
Phone:
05121
-90-1605
Fax: 05121-90-1614
Mail:
ed.shk-drawnreb@zig
Advocates
Helmut Fricke
Patientenfürsprecher
Treibestr. 9
31132 Hildesheim
Phone:
05121
-90-0
Mail:
ed.shk-drawnreb@ztuhcsnetneitap
M. Canisia Corleis
Patientenfürsprecherin
Treibestr. 9
31132 Hildesheim
Phone:
05121
-90-1455
Mail:
ed.shk-drawnreb@ztuhcsnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |