Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Explanations
Sprechzeiten Patientenfürsprecherin Somatik: Dienstag 13-14 Uhr Sprechzeiten Patientenfürsprecherin Psychiatrie: Dienstag 14- 15 Uhr
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |